Across
- 4. Callers also appreciate a(n) _____ attitude.
- 6. In India, the particular ______ a person belongs to is determined at birth.
- 8. Some cultures believe people should occupy their proper places and that some are ______ to more respect than others.
- 9. ______ in Japan is frowned on.
- 14. Women in some cultures play a less _______ role in business than do men.
- 15. Gifts are also opened in the presence of the giver in Brazil and ______.
- 17. The ___, common in China and Japan, is uncommon in many other cultures.
- 18. Proper “netiquette” avoids _____, or speaking ill of someone.
- 20. ________ refers to manners and behavior considered acceptable in social and business situations.
- 21. President ______, during his first state dinner abroad on a visit to Korea, confused his translator and embarrassed South Korean officials when he stepped to the microphone to give his dinner speech and invited a translator to stand between him and President Kim Young Sam.
- 22. _____ typically use chopsticks especially for eating rice but may or may not use a spoon for soup.
- 23. In Italy and France, _______ are often served after the main course rather than before.
- 24. Be sure to write out the name of the month when specifying a date, include country _____ for telephone numbers, and indicate which time zone is being referred to when making such statements as “I will telephone you at 2 P.M. Friday.”
Down
- 1. People of ______ have no firm customs for greeting others; they may shake hands, embrace, and/or kiss a person at the first meeting or at every meeting.
- 2. A good rule to follow: If you would not want your message posted on the company _____ board, do not send it via e-mail.
- 3. Titles are used when introducing people in Germany and ______.
- 5. Egyptians and _______, however, consider it impolite to eat everything on your plate.
- 7. In Canada you may refuse food offered ______ causing offense.
- 10. In _______, you are expected to clean your plate.
- 11. E-mail is more ______ than a letter or memorandum and is inappropriate for conveying certain types of messages.
- 12. In Latin America, when women marry, they drop their mother’s surname and add their husband’s _____’s surname.
- 13. ________, both men and women, shake hands when being introduced.
- 14. The ______ for making introductions varies from culture to culture.
- 16. Other parts of the world in which an exchange of business cards is the norm include the Middle East, the Pacific, Asia, and the _______.
- 18. In Germany and Italy, people with a college degree are entitled to be called _______; the same rule applies to architects and lawyers.
- 19. In some cultures, the _____ comes first and the given name last.