Across
- 5. suggesting related merchandise
- 6. helpful for future sales
- 10. a product feature that benefits the customer
- 12. offering a customer a payment plan for a purchase
- 13. "are you using cash or credit?"
- 14. common objections are based on this
- 15. a first attempt to get a customer’s agreement to buy
- 17. when you ask a customer multiple questions at once
- 21. A written record of a sales transaction
- 23. reasons for not buying or seeing a salesperson
- 24. method of objection turned into a selling point
- 26. listen carefully, acknowledge, ____ and answer
- 27. part of training with a more experienced salesperson
- 28. phone solicitation to make a sale
- 30. payment when item sells
Down
- 1. face to face meeting with a customer
- 2. questions that require more than yes or no
- 3. vocabulary used with industrial buyers
- 4. a way to determine needs
- 5. What system involves finding customers and keeping them satisfied?
- 7. to analyze what has occurred
- 8. product or service offered, how much, at what price
- 9. maximum number of items a salesperson should show a customer at one time
- 11. encouraging a customer to decide between two items
- 16. a salesperson uses these items when presenting a product
- 18. when you should educate a customer about special care/instructions
- 19. objection based on misinformation
- 20. a third-party method of handling objections.
- 22. companies in touch with customers via Facebook and Twitter
- 25. an important way to show the customer youre listening
- 29. how you should approach a customer who is in a hurry