Excellence

4. A positive one will make your day better.
5. What do you seek for any area that you may struggle with.
7. What do you build with Kaiser Permanente
8. What do you do to always help colleagues.
9. up We are always told to do this if we are unclear about how your work supports our customer/members/providers
11. Treat each customer as if they’re the ___ one you’ll deal with that day.
13. Anticipating problems, heading them off and Greeting You should start each call with a friendly what.

1. The most important customer service skill is.
2. We all must do this to not only do better but become better.
3. With angry customers it's important to let them do this.
6. Taking personal responsibility for a customer's complaint is taking.
10. When speaking with customers you should vary what of your voice.
12. What do you know regarding anticipation needs and exceeding expectations.