Exercise Chapter 1

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Across
  1. 4. one of the pre-transaction services that providing customers with convenient and accessible options.
  2. 5. information relates to the attitudes, values, interest and lifestyle of customers.
  3. 6. example of customer services that helping customer find products, answering questions, processing returns and exchanges.
  4. 8. ensuring purchased items are delivered to the customer's location in a timely and efficient manner.
  5. 9. one of the post transaction services that ensuring purchased items are delivered to the customers location in a timely and efficient manner.
  6. 10. customer need business to take proactive and responsive actions to address their needs and concerns efficiently.
Down
  1. 1. a purchasing method where a customers pay for products in installments before taking them home.
  2. 2. customers want to feel valued and appreciated by the business they patronize.
  3. 3. information is used primarily in (business-to-business) context.
  4. 7. information refers to statistical data like age or gender.