Across
- 7. Experiences Deliberately designed interactions that aim to meet specific customer needs and expectations.
- 8. Experience This term refers to the promise a company makes to its customers, shaping their perceptions.
- 9. Design The process of planning and organizing a company's resources to improve service delivery.
- 10. This involves the emotional connection and interaction between the customer and the brand.
Down
- 1. Experience The ongoing relationship a customer has with a brand or product over time.
- 2. Experience How customers perceive and interact with a product throughout its lifecycle.
- 3. Journey The complete path a customer takes from recognizing a need to post-purchase interactions.
- 4. Thinking A holistic framework that focuses on the entire lifecycle of customer interactions.
- 5. Strategy A plan for creating, delivering, and managing content that resonates with the audience.
- 6. Approach A method that considers all aspects of a product's experience rather than focusing on individual elements.