Across
- 1. For a claimant in a qualifying 22-state scenario, this must be established before proceeding.
- 4. Acronym for the guide that provides a uniform, consistent approach for handling auto claims.
- 6. The new generative-AI chat tool that can help locate relevant claim-handling references.
- 7. What must we read when a customer chooses a non-program shop? (Bonus clue: SS is NOT off the table—once this is read, we should double back.)
- 8. These states allow Select Service assignments to be set up without actually speaking with the customer, provided the required criteria are met.
Down
- 1. Before leaving that 22-state voicemail, one of the required pieces of information is the vehicle’s ________.
- 2. The acronym for the statement that reminds customers they can choose their own repair facility and only they can authorize repairs.
- 3. If you wanted to locate the amount covered for travel expenses for an insured in Nevada, where would you look?
- 5. QFCs and initial investigative contacts are our first and best chance for a _____ _____ assignment?