Extension Puzzle

2. You must check the customer's mail _____ to know how they will receive paperwork
5. You must read this to the customer on every extension
7. We offer extensions as a _____
9. Extensions greater than 6 months will always require this
10. While on hold you will check the _____ requirements
14. Expires after 3 years or 36k miles, for Hondas

1. This state requires extra signatures
2. We will not extend if the customer has a _____ payment
3. The customer can _____ any time before their next due date
4. Extensions greater than 18 months require this
6. Some states charge _____ to extend
8. This state may have a tax credit that may change their monthly payment if they extend
11. You must find out the reason and _____ the customer wants to extend before putting them on hold
12. The _____ stays the same
13. The _____ states always require paperwork