Across
- 2. Wyndham rewards last __________ years before they expire?
- 4. If a guest wants to cancel for any reason within the Penalty window you must call to get an ________________.
- 5. ______________ conversations will lead to more bookings.
- 8. You should always do a time correction if you miss a punch in __________ for any reason.
- 9. _____________ reservation dates cannot be modified you need to cancel and rebook.
- 11. Guest who call about third party bookings should be ______________to the booking source.
Down
- 1. __________ reservations collect full amount within 48hrs or upon arrival.
- 3. When calling the coach line you should have already opened and reviewed the ______________ we are discussing.
- 6. _____________ Are only entered for refunds and synxis cancelations if you do not need points right away. All others are coach line calls
- 7. ____________days is the most that you can book a guest for before they have to check out.
- 10. _______________ properties collect full payment upon booking the reservation.