Extraordinary Care

3. ______ experiences make customers feel at ease and that their time is respected.
4. ______ experiences make the customer feel known, understood, and valued.
6. We work _____ to deliver exceptional results.
9. Anticipating our customer’s future needs, thinking and acting one step ahead.
11. Follow through on our promises and resolve any mistakes.
13. We are _______ focused.
15. We _____ to protect people, businesses, and futures with extraordinary care.
17. Streamlining processes and systems to support timely interactions.

1. These highlight how we know we are delivering ideal customer experiences. (4 words)
2. Creating consistency in customer interactions.
5. Recognize your team or a colleague by sending a _____.
7. Reacting quickly and positively.
8. We _____ people.
10. __________ care begins with you!
12. The action of understanding, be aware of, and being sensitive to the thoughts, feelings, and experiences of another.
14. When our honesty and transparency help our customer feel confident and secure.
16. We act with honesty, ______, trust, and respect.