Extraordinary Care

6. Anticipating our customer’s future needs, thinking and acting one step ahead.
9. We _____ to protect people, businesses, and futures with extraordinary care.
11. Reacting quickly and positively.
13. These highlight how we know we are delivering ideal customer experiences. (4 words)
14. We _____ people.
15. ______ service makes the customer feel known, understood, and valued.
17. We act with honesty, ______, trust, and respect.

1. Streamlining processes and systems to support timely interactions.
2. We are _______ focused.
3. We work _____ to deliver exceptional results.
4. Follow through on our promises and resolve any mistakes.
5. Recognize your team or a colleague by sending a _____.
7. Creating consistency in customer interactions.
8. When our honesty and transparency help our customer feel confident and secure.
10. __________ care begins with you!
12. The action of understanding, being aware of, and being sensitive to the thoughts, feelings, and experiences of another.
16. ______ experiences make customers feel at ease and that their time is respected.