Across
- 4. Customers look for this in all hospitality experiences and purchases
- 5. the change in society as well as the demographics shifts and becoming more aware of the importance of diverse organization
- 7. has something to do with competition and work force
- 8. A factor that can cause for returning customer
- 9. the need to feel safe and secure at all time
- 10. the cause for advance innovation and changes in the industry
Down
- 1. Led to more emphasis on creating specialized niches and better management practices
- 2. Limited Service versus Service Intensive organizations
- 3. concerns about the cleanliness and quality of the service and product like food or suppliers
- 6. the act of providing additional level of responsibility to both employees and managers