Across
- 2. Like a newsletter, but on the web
- 4. Helps users navigate a webpage
- 5. one way to organize a resume
- 6. The meaning of the acronym "encl" at the bottom of a formal letter
- 14. the workplace equivalent of Facebook
- 15. Where you can find the sender's name and contact information in a formal letter, often with a distinctive design and logo
- 16. This word is used as part of the salutation in a formal letter
- 19. Use this for your emails when you want to keep the receivers' addresses private
- 20. Suitable for reaching out formally to clients, customers, and potential employers
- 21. Usually only one paragraph long, this genre's purpose is to define an organization and justify its existence.
- 23. A formal report produced by an organization to educate the public about solution, product, service, or policy that the organization advocates
- 29. This genre's purpose is to document sales transactions.
- 30. Documenting and reporting unsafe or illegal activities in a workplace
- 31. An essential function of workplace writing, for accountability and continuity
- 32. A well designed trifold print document used for promotion
- 33. This word might introduce the closing move of a formal letter, but you don't need it for a memo
- 34. Single-spaced paragraphs with no indentation, common for letters and memos
- 36. This kind of message might start with the line "Enclosed you will find...."
- 37. A purpose shared by proposals and sales letters
Down
- 1. Send this with your resume to show off your writing skills and convince potential employers that you're the right person for the job
- 3. A good way to distribute an important report to your work colleagues
- 7. This acronym stands for "Standard Operating Procedures", which help keep production lines running reliably
- 8. Written descriptions added to photos and images in electronic media to make them accessible to people with low vision
- 9. brochures, webpages, social media, for example
- 10. An unsolicited request for someone's business, the hardest kind of sales pitch
- 11. Take this with you when you interview for a job
- 12. Some readers of email don't get past this
- 13. Short newsy blurbs distributed to the public through social media and organizations' websites
- 14. Like a home page, but used on a large website to help readers navigate through different sections
- 17. Use these to keep your meetings on track
- 18. Standardized forms used to prevent errors in highly regulated communication, e.g. incident reports or purchase requests
- 22. Reading these carefully might be a wise move for someone who missed an important meeting
- 24. An essential element of any proposal
- 25. Workplace writers traditionally did this via memos and letters, but now also via emails, text messages, and instant messaging apps
- 26. Over 300 billion of them are sent worldwide every day
- 27. A purpose shared by feasibility, impact, and debriefing reports
- 28. Stands for "Subjective, Objective, Assessment, Plan" a standard method for organizing health care notes.
- 35. A Latin word that means "About" in memos