Across
- 4. reducing the size of the workforce by laying of employees or granting early retirement.
- 6. the process of mingling with groups and speaking with individuals who may be in a position to offer information, a referral, or a job.
- 7. is a mall of well over 2 million square feet, drawing from a trading area of over 100 miles and, in some cases, several states or provinces.
- 8. reductions in costs of goods that involve concessions made between supply chain members.
- 9. signs on spring assemblies that jiggle to attract attention.
- 11. occurs when retail employees add merchandise that has not been paid for to the shopping bags of relatives or friends.
- 12. The person or persons who control, monitor, or direct a business.
- 13. a complaint that is handled formally through established procedures.
- 16. the luring of personnel from other firms.
- 17. is “a climate-controlled structure in which retail stores are architecturally connected.
- 19. an additional discount that is sometimes allowed when the invoice is paid before the expiration of the cash discount period.
- 21. sailing vessels that are outfitted with large numbers of cargo holders that are roughly 20 to 40 feet long and shaped like a tractor-trailer bed.
- 22. the culmination of planning, budgeting, sourcing, and procuring products for sale to identified target markets.
- 23. metrics that are compared to figures from industry or internal standards that have proved accurate and useful for forecasting and evaluating performance over time.
Down
- 1. are detailed scale drawings that illustrate precisely where each fixture and piece of merchandise is to be placed in a store.
- 2. financial penalties imposed on manufacturers by retailers.
- 3. are small display windows located in-store or out, often used to display luxury items.
- 4. occurs when older enclosed malls are broken up into open-concept clusters of stores and other multiuse construction.
- 5. an impartial evaluator hired to listen to both sides of a conflict and suggest solutions.
- 10. is the practice of displaying merchandise in vertical formats to bring attention to deep assortments carried by the retailer.
- 12. the administration of a company by leaders who are responsible for setting goals and objectives, implementing business and marketing plans, fostering innovation, guiding and motivating staff, and earning a profit through satisfaction of customer needs and wants.
- 14. the number of actual readers, listeners, or viewers in an audience.
- 15. refers to the process of implementing a design–build construction project.
- 18. is a mood evoked by the use of tangible and intangible store design tools.
- 20. the geographic area in which advertising messages potentially are seen or heard.