Fax Mail Scheduling

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Across
  1. 7. TAT
  2. 9. Healthcare Effectiveness Data Information Set
  3. 11. Location ID
  4. 13. 3rd party who processes medical records
  5. 14. tab to view active health plan(s) in OPM
  6. 15. OF
  7. 18. when charts have not been received by the agreed upon TAT, the appointment is considered ______ ______
  8. 19. Inpatient
  9. 22. a chart that cannot be retrieved
  10. 23. group requesting chart information
  11. 24. Odis Project Manager
  12. 25. updating demographics occurs during this Call Flow step
  13. 27. patient for whom health plan is requesting a chart
  14. 28. escalation used when address does not exist in OPM
  15. 29. POS
Down
  1. 1. Agents must always ask for the ____ _________
  2. 2. ER
  3. 3. screen used to view specific member/chart information
  4. 4. charts should be pended after 3 _______ _______
  5. 5. healthcare professional who treated the patient
  6. 6. appointment type used when provider's office charges for chart copies
  7. 8. No Place of Service
  8. 10. online portal where the contact can upload charts to CHC
  9. 12. a request for the same chart information more than once
  10. 16. aka PIA (Payment Integrity Audit)
  11. 17. OP
  12. 20. 2nd Before the Call step
  13. 21. must be offered to contact when they mail charts to CHC
  14. 26. online resource for Fax Mail Scheduling