Across
- 2. Feedback provided by our customers.
- 6. What comes after Shine phase in 5S
- 9. Going to the real place, observing the real thing and talking to the real people
- 10. A high-level process and stands for Process, Output, Customer, Input, and Supplier
- 11. A daily/periodic structured face to face meeting between the team members and supervisors
- 12. a specific and measurable customer requirement related to one unit
- 13. What does G stand for in ESG
Down
- 1. Something that cannot be changed
- 3. 3 steps in problem solving (acronym)
- 4. A set of common behaviors, tools and programs that we put into practice every day.
- 5. A brainstorming tool to structure potential root causes around the 6M's, Man, Method, Machine, Material, Measurement, Mother Nature
- 7. Acronym we use to remember components of Waste (7 types of waste)
- 8. an ongoing measurement of customer loyalty and customer experience
- 10. What is the last step in 5S