FCU Crossword

3. The flat-dollar amount a patient must pay when visiting a doctor or other healthcare provider.
5. Who is responsible for answering the main line phone calls?
7. Performance metric advising how much work you do
10. System that is used to track hours worked
12. System we use to store payer specific information.

1. Name of the FCU team responsible for obtaining authorizations for scheduled surgeries
2. Performance metric advising how well you do your work
4. A dollar amount that a patient must pay for healthcare services each plan year before the insurance company will begin paying claims.
6. The total dollar amount of cost-sharing that a patient is responsible for paying under a health insurance plan.
8. A written order from your primary care doctor for you to see a specialist or get certain medical services.
9. A request for payment that you or your health care provider submits to your health insurer when you get items or services you think are covered.
11. A recurring fee a health insurance company charges for your health insurance coverage, typically charged on a monthly basis.