Across
- 2. Quality score abbreviation
- 4. We show this when we listen carefully
- 6. Showing care and concern
- 7. A caller is also known as a
- 9. Another word for “help”
- 12. What we practice with customers all month
- 14. A small prize for participation
- 15. A sweet note you can send to coworkers
- 17. Workplace “love language”: giving someone a
- 18. When you improve, you show
- 20. A heart is a symbol of
- 21. What teams build together
Down
- 1. The skill of staying calm
- 3. The goal of a great interaction
- 5. A message of appreciation
- 8. Customer happiness
- 10. Friendly closing on a call
- 11. A friendly work vibe
- 13. A quick "hello" on a call
- 16. When a teammate helps, you say “thank ___!
- 19. Valentine’s Day month
- 22. "You got this!" is