Federal Student Loans

6. Payments are temporarily suspended
7. Industry jargon that means that interest has been added to the principal balance.
10. Income Contingent Repayment
12. The interest accrues including while in-school, grace and deferment
14. The borrower’s loans became very delinquent and went back to the guarantor
16. Common Origination Disbursement
17. Monthly payment.
19. Social Security Number
20. It is not acceptable to utilize this except when on Break or Lunch away from your computer.
21. The maximum number of minutes a borrower may be placed on a hard hold.
22. Direct loans.
23. Federal Family Education Loan Program.
26. Revised Pay As You Earn
28. Missouri Higher Education Loan Authority
29. Electronic Funds Transfer

1. Plan that has steps (levels) that increase approximately every 24 payments.
2. A call in which you will thank the individual for their Service and offer to transfer them to a VIP line.
3. Accrues on a daily balance; is either fixed or variable.
4. The agency who guarantees to pay for the borrower’s debt if he/she should default.
5. A process in which loans are combined together.
8. When a borrower is in this status we cannot ask for any payment or seek collections.
9. The interest does not accrue while in-school, grace or deferment
11. Payments are temporarily suspended-interest on subsidized loans will not need to be repaid by the borrower.
13. Plan that extends out a borrower’s terms thereby decreasing the monthly payment.
15. Loans taken out by mom or dad for the child
17. The very first option that you will explore when a borrower states they cannot afford their monthly payment.
18. Income Based Repayment
20. Same thing as saying ‘number.’
24. Federal Student Aid
25. Standard plan that every borrower automatically is placed on when entering back into repayment status.
27. Pay As You Earn