Across
- 2. customer
- 5. Most common reset request
- 9. thinking
- 11. over quantity
- 12. An Article used for helping
- 14. Action taken when a problem needs higher-level support
- 15. Cloud-based phone system used for customer support
- 18. Quick way to connect with IT support online
- 19. Team that fixes issues after escalation
- 20. call center
- 21. To Ask HR
Down
- 1. what we make
- 3. Feelings
- 4. Platform for managing IT tickets and requests
- 6. Where tickets wait for attention
- 7. What you create to log an IT issue
- 8. what comes from impact and urgency
- 10. Company
- 13. help
- 15. The IT Help Desk team name
- 16. December 15th
- 17. solving