FFL 1

2. The 'S' in 'START' stands for
11. The website that our customers can use is called our _______ website
12. The acronym for Inland Revenue
13. What you need to log into the START training environment
14. The environment we use to practise activities is called the START _______ environment
16. When we call the customer we make an _____ call
18. An IR330 form is a Tax Code _______ form
19. The platform you use to complete your learning

1. Even if you’re not talking to the customer face to face, always ______
3. FFL stands for _______ Foundation Learning
4. The 'C' in 'FCR stands for
5. An elearn completed on day 1 of FFL was customer _________
6. One key benefit or speaking with a customer over the phone is we can increase their ______ in us
7. A number assigned to you when you start working here is called an ________ number
8. You have completed a code of _______
9. Our secure online services for customers
10. Inland Revenue is bound by ______
15. Our phone calls in this role are _______
17. Te Reo for the meaning of Haukāinga