Across
- 2. Another name for abbreviations or system names
- 5. What we must not make
- 7. What you try to do before escalating the call
- 10. To be placed on ---- to long can be annoying
Down
- 1. What could happen if the customer is not happy
- 3. Asking questions will give us
- 4. Courteous is to be
- 6. What we do at the end of a phone call
- 8. What kind of nods do we do
- 9. This word can sound "accusatory"