Across
- 4. an individual or a household that purchases products and services to satisfy personal needs
- 7. involve a firm's ability to accommodates special situations and unusual or unexpected customer requests
- 9. rate measures the magnitude or impact of stock outs over time
- 10. strategy devoted towards minimizing the level of investment in the logistical system.
- 12. refers to the amount of shopping time and effort that will be required on the part of the customer
- 13. Modes of transport
- 14. defined as the amount of time the customer must wait between ordering and receiving products.
- 15. the ultimate in logistics service is to do everything right and to do it right the first time
Down
- 1. refers to the fact that the location of production activities and the location of consumption are seldom the same
- 2. focuses on the development of long-term relations with key supply chain in an effort to develop and retain long-term preference and loyalty
- 3. Is involved in the actual transportation of the goods and services from the place of manufacture to the place of consumption.
- 5. Number, size, and location of facilities
- 6. the process of planning, implementing and controlling the efficient, cost effective flow and storage of raw materials, in process inventory, finished goods and related information from the point of origin to the point of consumption
- 8. involves the combined attributes of logistics and concerns a firm's ability to peform all order-related activity
- 11. aimed at reducing the variable cost related to the movement and storage of goods.