Fire Academy

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Across
  1. 1. At the beginning of every call
  2. 3. Federal law that protects patients health information
  3. 4. Offer at the end of inbound calls
  4. 8. States system that you document in
  5. 9. Where you text if you are going to be out or late
  6. 10. One way we communicate
  7. 12. What we try to accomplish on every call
Down
  1. 2. Where you take tests
  2. 5. Federal law that protects consumers from abusive debt collection practices
  3. 6. Hospital System
  4. 7. What you try to get on every call
  5. 10. Regulates telemarketing practices and phone calls
  6. 11. What you do on every call
  7. 12. Email