Across
- 2. 3 steps in problem solving (in short)
- 4. What comes after Shine phase in 5S
- 8. Something that cannot be changed
- 10. an ongoing measurement of customer loyalty and customer experience
- 11. Going to the real place, observing the real thing and talking to the real people
- 12. feedback provided by our customers.
- 13. a high-level process and stands for Process, Output, Customer, Input, and Supplier
Down
- 1. A set of behaviors, tools and programs that we put into practice every day.
- 3. What is the last step in 5S
- 5. A brainstorming tool to structure potential root causes around the 6M's, Man, Method, Machine, Material, Measurement, Mother Nature
- 6. What does G stand for in ESG
- 7. a specific and measurable customer requirement related to one unit
- 9. acronym we use to remember components of Waste (7 types of waste)
- 14. a daily face to face meeting with the team