Fixed

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Across
  1. 1. customer reservation
  2. 4. no appointment
  3. 6. common fluid
  4. 8. moves cars
  5. 9. customer complaint
  6. 12. person paying he bill
  7. 13. protects eyes from bugs
  8. 14. commonly called "sneakers"
  9. 16. Preventative items
Down
  1. 1. Person who writes repair orders
  2. 2. Vehicle inspection
  3. 3. cleans the rain
  4. 5. used to build relationship
  5. 7. (blank) engine light
  6. 10. fast service
  7. 11. power of vehicle
  8. 13. work that does not pay well
  9. 15. unique identifier abbreviation