Across
- 2. The ability to capture customer expectations through reviews, ratings, complaints, and seller feedback.
- 4. The digital channel where Flipkart makes its products accessible across India, supported by Ekart’s nationwide reach.
- 6. How well Flipkart executes its promised service—delivery speed, order accuracy, and issue resolution.
- 7. The factor influenced by Flipkart’s discounts, dynamic deals, Big Billion Day offers, and competitive marketplace rates.
- 8. Flipkart’s seamless workflow—from search to checkout, warehouse handling, delivery tracking, ans returns
- 9. Flipkart’s blue boxes, app interface, product images, and branded packaging that shape customer perception.
- 10. The messages Flipkart sends about delivery dates, product details, offers, and order updates—must match actual service.
Down
- 1. The blueprint for how Flipkart structures its app flows, logistics, return policies, and seller operations.
- 3. The items sold on Flipkart, from electronics to groceries, offered by millions of marketplace sellers.
- 5. Flipkart’s advertising mix—app banners, influencer ads, email campaigns, and festival sale marketing.
- 6. The delivery partners, seller support teams, and customer service agents who shape Flipkart’s service experience.