FORD

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Across
  1. 1. What needs to be completed after every call attempt?
  2. 3. Who is our main priority?
  3. 5. We have to create a __________?
  4. 9. You have to give what to customers and dealers?
  5. 10. We offer this to our customers, dealers and team members
  6. 11. The DXS sends out a letter to whom?
  7. 13. We want the customer to have a positive what?
  8. 15. Speaking to a dealer to get _________ clarification
  9. 18. You have to show this at all times
  10. 19. What breakdown service do we use for recoveries
  11. 20. DXS & CXS both do what with customers and dealers?
  12. 22. When would the CXS need the DXS to help them with dealers?
Down
  1. 2. At Ford we pride ourselves on ________ customer service
  2. 4. DXS have daily what?
  3. 6. You must always ________ to the customer and dealer
  4. 7. What does the DXS have to complete once finished with a dealer?
  5. 8. Aretha Franklin had a hit with this song
  6. 12. When would you close a case?
  7. 14. You must always ask for this!
  8. 16. what happens between 12:00 and 12:40 for a DXS?
  9. 17. What is this session about?
  10. 21. What system do you put your notes on?