Foundations of Conflict Management

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Across
  1. 6. factors that cause us to behave in certain ways
  2. 8. removing oneself from the controversy
  3. 13. First of the Seven Assumptions, Conflict is ___
  4. 19. defending one’s positions and attacking the other party’s positions
  5. 20. another word for submission
  6. 23. assume that the behavior is caused by a situation outside the individual’s control.
  7. 26. rational weighing of facts and evidence using the rules of logic
  8. 31. a meaning that is implied by a word apart from the thing which it describes explicitly.
  9. 33. the internal ___ process one does not verify their assumptions
  10. 34. communication is Internal conversation
  11. 37. the ___ expectancy violation theory, we anticipate how people will act by looking at the relationship we share, our views of that person, and the situation
  12. 38. ___ aggression is begrudging compliance, perhaps with a plan to get even
  13. 39. meanings are where expectations were not met.
  14. 40. a therory that posit that people make relationship choices on a cost-benefit tally system
Down
  1. 1. competitive conflict operates in a world of ____
  2. 2. an overarching set of beliefs about how the world works and one’s place in it
  3. 3. a sign to its meaning, precisely to its literal meaning,
  4. 4. behavior that is learned
  5. 5. the ___ paradigm believe there are only three choices in conflict: win, lose, or draw
  6. 7. Conflict Includes Interference With Goal ___
  7. 9. The Coffee ___ is everyone in line had the same initial substantive goal—get some coffee.
  8. 10. is a relatively stable set of perceptions about oneself
  9. 11. ___ tangible resources or any measurable factor around which desired outcomes can be built
  10. 12. goal are how things should be done
  11. 14. resources in the competitive world often are viewed as
  12. 15. The __ therory explains how people attempt to make sense of the world around them
  13. 16. a theory which conceived an internal struggle between the id and the superego
  14. 17. relationships or communication between people
  15. 18. When asking a difficult question, one might use ____ to preempt defensive comments
  16. 21. people create meaning through a series of personal constructs
  17. 22. the event that precipitates a conflict and usually is directly related to the topic
  18. 24. the dependence of two or more people or things on each other
  19. 25. ___ approach seeks creative and innovative solutions that maximally meet the needs of all parties.
  20. 27. a ___ goal where one may look back and may state to self or others
  21. 28. conflict causes great and irreparable harm or damage
  22. 29. conflict seves a useful purpose; tending to build up.
  23. 30. people ___ differently at work than at home
  24. 32. how we weave together knowledge, feelings, intuitions, and backgrounds to make sense of the world
  25. 35. ___ management includes any communication intended to move two people’s views of a situation closer together
  26. 36. ___ are needs