Foundations of Conflict Management

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Across
  1. 3. the general conversational areas in which a conflict issue may be embedded
  2. 7. goals, in negotiation, a party's desired means of how an event should happen or a negotiation should proceed
  3. 8. goals, what one says one's goals were after a conflict episode ends
  4. 12. conflict, conflict that moves toward positive outcomes
  5. 14. climates, when individuals feel threatened and react to others negatively
  6. 15. providing reasons to support an assertion or claim
  7. 17. a theory that holds one's personality and behavior are influenced by social development as opposed to biological development
  8. 18. a tendency to defend one's position from a competitive stance
  9. 19. theory, Freud's psychological theory that behavior is motivated by both the conscious and subconscious mind where the id, ego, and superego are all vying for control
  10. 21. the end or desired condition
  11. 23. learning theory, a behavioral theory that holds that individuals learn what attitudes and behaviors are appropriate through observation and social interaction
  12. 24. a style or tactic in response to conflict not to engage directly in conflict
  13. 26. a distributive view that resources are limited; amount of resources left ultimately will reach zero after allocation
  14. 28. theory, theory developed by Lewin and others that suggests there are types of forces that drive conflict and forces that restrain conflict
  15. 29. process, communication represented by early theorists Shannon and Weaver as if communication were like a machine with discrete parts that functioned in preset sequences
  16. 33. theory, the idea that people make life choices based on a cost-benefit analysis of what better meets personal goals
  17. 34. error, in attribution theory, where one ascribes motivations for another's behavior to a personality or character trait when it actually results from a situational influence, or vice versa
  18. 35. a state where one thing or person requires another thing or person to meet goals
  19. 36. meaning, an individualized reaction to a word derived from one's personal association or experience with it
  20. 38. interdependence, a state where one person will achieve a personal goal when the other person achieves a personal goal
  21. 39. situation, situations where an individual's goals are somewhat cooperative and somewhat competitive
  22. 40. aggression, begrudging compliance, perhaps with a plan to get even
Down
  1. 1. climates, associated with cooperative and
  2. 2. climates, when individuals feel safer and more likely to engage in productive problem solving and conflict management
  3. 4. the event that precipitates a conflict episode
  4. 5. conflict, an internal struggle with competing personal goals
  5. 6. meaning, the literal dictionary definition of a word
  6. 9. tactics, and can be determined by the extent individuals feel valued by others
  7. 10. rationalizing process, the reasoning within oneself justifying one's own beliefs or actions
  8. 11. conflict, conflict that moves toward destructive outcomes
  9. 13. aggression, ultra argumentativeness using personal attacks, name-calling, and other aggressive tactics
  10. 16. value, claiming resources or credit for solutions; depleting value that previously existed
  11. 20. one's view of oneself
  12. 22. resources, anything perceived to be in short supply
  13. 25. management, communication to bring the perceptions and expectations held by different people closer together
  14. 27. a theory that holds one's personality and behavior are influenced by biological development rather than social development
  15. 30. goals, individual's goals relating to tangible resources or any measurable factor around which desired outcomes can be built
  16. 31. goals, goals regarding the expression of self-worth, pride, or self-respect
  17. 32. conflict, issues that have potential for conflict that the parties do not yet perceive to be a problem
  18. 36. point, a critical moment during an interaction when one choice of how to respond will set the tone for future interaction and possibly change the direction of a relationship
  19. 37. crude law, "the characteristic processes and effects elicited by a given type of social relationship also tend to elicit that type of social relationship, and a typical effect tends to induce the other typical effects of that relationship"