Across
- 5. Select it when asking for additional information (Resolution 1)
- 6. Category we use when a customer is trying to get free replacements and is not a friendly fraudster (Issue level 2)
- 7. Tracker's warranty was already claimed and the customer tries to get a new replacement for the same tracker (Issue level 2)
- 9. Select this category when the customer has received a lot of replacements and has created many cases (Issue level 2)
- 10. Category used when a case was escalated to fraud as the order was flagged (Issue level 2)
Down
- 1. Customer tries to get a refund for a lost in transit tracker, but the device is paired to his/her account (Issue level 2)
- 2. Category we select when sending the warranty options (Resolution 2)
- 3. Label we use when the customer contact us stating that his/her account was compromised and received an email regarding a replacement (Issue level 2)
- 4. Customer sent an unauthorized receipt to try to get a free replacement (Issue level 2)
- 8. Section that shows the type of device/OS that the customer is using to sync