Fraud Crossword

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Across
  1. 3. Customer calls in with a high bill for roaming internationally, but never left the U.S., potentially
  2. 4. YNNY is a _______ switch
  3. 6. Country commonly associated with Social Engineering fraud
  4. 8. Numbers that have been automatically suspended through Fraud Plus
  5. 11. Authentication results are FYNY
  6. 12. Goal is 94%
  7. 13. Mobile Telephone Activation System (abbreviated)
  8. 14. SYNY is a _______ switch
  9. 16. Goal is 450 Seconds
  10. 17. Department deals with orders, add-on fraud, upgrade fraud
  11. 19. The primary system utilized for working potential fraud cases
  12. 20. Department deals with Cloning and International Usage
Down
  1. 1. Goal is 87.5%
  2. 2. Function that will block all traffic except emergency phone numbers
  3. 5. Billing System - View customer info, add & view remarks, issue credits
  4. 7. Process that eliminates Cloning fraud
  5. 9. Type of fraud designed to steal information by creating a false sense of urgency
  6. 10. Real-time information on customer ESN and location information
  7. 15. Home of the Lottery Scam or Call Back Scam
  8. 18. 26-digit number stored in the mobile handset