Freshdesk and Implementation

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Across
  1. 3. This type of note is used to track group implementation. details in Freshdesk.
  2. 5. The Freshdesk board used to manage our tickets.
Down
  1. 1. The LIA will use this feature to make both IAs aware of implementation tickets.
  2. 2. The page the IA assignment should be found in the Production environment.
  3. 4. Environment we use to complete initial testing of In Queue files.
  4. 6. A feature in Freshdesk allows users to create and list. tasks for tickets.