Business Communications Vocabulary

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Across
  1. 3. The imparting or exchanging of information or news.
  2. 7. Group discussion to produce ideas or solve problems.
  3. 8. Friendly, helpful, or cooperative feelings or attitude.
  4. 12. Not involving or using words or speech.
  5. 14. The combined action of a group of people, especially when effective and efficient.
  6. 15. A person or organization that buys goods or services from a store or business.
  7. 16. The ability to understand and share the feelings of another.
  8. 18. The fact or condition of being accountable; responsibility.
  9. 20. The quality of being trusted and believed in.
  10. 21. A formal request to an authority for something.
  11. 22. Attention, Interest, Desire, Action.
  12. 23. A written message, especially in business.
  13. 25. A plan or suggestion, especially a formal or written one, put forward for consideration or discussion by others.
  14. 26. A word or phrase, often an item of jargon, that is fashionable at a particular time or in a particular context.
Down
  1. 1. A title at the head of a page or section of a book.
  2. 2. A regretful acknowledgement of an offense or failure.
  3. 4. Good at persuading someone to do or believe something through reasoning or the use of temptation.
  4. 5. The competence or skill expected of a professional.
  5. 6. The ability or willingness to tolerate something, in particular the existence of opinions or behavior that one does not necessarily agree with.
  6. 9. The quality of being honest.
  7. 10. A visual image such as a chart or diagram used to represent information or data.
  8. 11. The action of working with someone to produce or create something.
  9. 13. Read (written or printed material) and mark any errors.
  10. 17. The customary code of polite behavior in society or among members of a particular professional group.
  11. 19. A small book or magazine containing pictures and information about a product or service.
  12. 24. An expression of sympathy, especially on the occasion of a death.