Freshservice

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Across
  1. 2. a score that indicates how satisfied a customer is with a specific product, transaction, or interaction with a company,also a numerical measure of customer satisfaction.
  2. 3. Streamline the request management process with an intuitive shopping cart like where service items can be segregated based on functions such as HR, finance,legal, etc and even loan a service item temporarily.
Down
  1. 1. ML-powered feature to get quick service desk metrics by simply posing a question.
  2. 3. Number of ITIL processes that Freshservice is certified by PinkVERIFY