Across
- 2. shows customer all channels in their area
- 6. keep these under .10 cents
- 7. follow these to properly troubleshoot
- 8. mention this before ending every call
- 9. emails to help your customer
- 10. if the correct ___ codes are not found equipment may not work
- 12. ask customer to check these on every ts call
- 15. little squares on the tv screen that impact audio too
- 17. will help you with closing orders
- 18. takes 7 days to reflect on your score card
- 19. have customers try this if signals do not work
- 20. we send these if we can't fix the problem
Down
- 1. channel____-____
- 3. these are the people who call us
- 4. use this to help your hold time
- 5. how many questions are in the voc
- 8. we found a _____to your problem
- 11. we _______ to solve customer problems
- 13. ____ guide
- 14. equipment must be in the correct _____
- 16. we use this system to troubleshoot and take notes