Across
- 3. It is nearly impossible to help anyone who does not have the ambition or ________ to be successful.
- 5. ____________ to close the sale, is more important than any specific technique you might use.
- 6. This close means you are assuming the customer will purchase the item such as offering to bring it to the register for them.
- 7. This close is the most overused in today's retail selling environment, "this is the last one we have in stock".
- 8. The attempt to close and the corresponding ____________ on what you did right and wrong serve as the best teacher in learning to close the sale.
- 11. This technique usually requires more courage than some of the other closing techniques, it often can provide the most effective means of pushing an indecisive customer over the fence.
- 13. One suggestion for the Do something _________ close is to ask the customer if you can call the person whom the item is being purchased for.
- 14. The most common problems that occur in sales situations are caused by some type of personality conflict, a lack of technical expertise, or the basic inability to close.
- 15. Signals that the customer is ready to and willing to buy.
- 16. Using the to the ______ close can appease your price driven customer by making that person feel like you are trying to get them the lowest price.
Down
- 1. This reference close lets your customer know that someone else bought it and is satisfied with the purchase.
- 2. This is an outstanding technique because it endeavors to both sell an item and add on to it at the same time.
- 4. Every customer has a different set of values and _______________.
- 9. The more __________ the customer gets about a piece of merchandise, the easier it will be to sell that merchandise.
- 10. __________/or questions discourage the customer from saying no to your request for the sale.
- 12. This is called the ___________ technique because it turns the questions back to the customer.