Friedman Chapter One

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Across
  1. 4. Sell with this, whether you love it or hate it.
  2. 5. Be ______ - Not Sympathetic.
  3. 6. This person wants the customer to "Tell Me More".
  4. 8. Never do this to a customer.
  5. 12. We should do this with Every customer.
  6. 14. What is the ingredient for success as a professional sales person?
  7. 15. Stay in this.
Down
  1. 1. Its difficult enough to make sales, let alone lose them because of lack of this.
  2. 2. This person uses words to create excitement and desire for the product.
  3. 3. Your customers should receive this type of presentation every time
  4. 6. Know your _______.
  5. 7. Every sale is like a _____.
  6. 9. This person works in logical steps
  7. 10. Foolhardy salespeople do not ________.
  8. 11. When Customers are Talking, They're ______.
  9. 13. We should go the extra mile for _____ customer.