Across
- 4. This is the insurance company's approved group of providers
- 8. A public health insurance program that provides health care coverage to low income families and individuals
- 10. There are no contracted rates between insurance and providers, so it will cost the patient more to see them
- 11. The phone queue system utilized for calls coming into the clinic for rescheduling appointments and/or reaching a member of clinical team
- 13. Typically includes yearly check-ups, wellness visits, screenings, and immunizations.
- 14. A small fee the patient pays each time they use a specific service.
- 15. Federal health insurance plan that mostly covers people 65 or older
Down
- 1. The percentage of cost paid by the patient after the deductible has been met
- 2. A pre-established, fixed amount the patient is responsible for paying before the insurance company will pay anything
- 3. A receipt from insurance company which outlines services and fees for each claim. It shows what the insurance pays for and what the patient is responsible for
- 5. The amount the patient pays each month for their health insurance plan
- 6. Covers all original medicare services and some offer drug, vision, hearing, dental and other benefits
- 7. The most a patient will be required to pay toward their healthcare each year
- 9. A contract represented by a policy in which an individual or entity receives financial protection or reimbursement against losses
- 12. A patient experience company know for developing and distributing patient satisfaction surveys