Front Office

2. to sell or reserve rooms ahead of time
7. airline passengers checked in by airlines who are catching a connecting flight sometime later
8. no. of rooms set aside for groups in hotel for members
9. to designate a certain block of pre-negotiated rooms that have been bought out and held by a third party
10. rate rules that may include restrictions such as advance booking cutoffs or nonrefundable payments

1. reservation when a requested category of room is not available for the requested dates
3. booking rooms that are beyond the hotel room capacity
4. daily cash paid-outs to airline crews as negotiated with the airlines and recovered from them at a later date
5. when a hotel receives a reservation request directly from a guest without any mediator
6. a written, typed, or printed communication, sent in an envelope