Front office

2. displacement When rooms are sold to a group at a lower rate therefore having individual guests who are prepared to pay a higher rate being turned away
4. hotels There to appeal to specific travellers who enjoy architecture, art, culture, special interests and amenities.
6. Mix Ratio: Balance of the number of group reservations that can be take during a specific period as opposed to those kept for individual reservations, Expressed as a percentage.
7. A guest’s record of charges and payments.
8. ownership Multiple people share ownership of a vacation property. Each owner gets to use the property for a set period each year, usually a week or more.
10. report This report tracks the number of reservation requests that were refused.

1. reservation Guest will pay for the room even if it is not used. In return the hotel promises to hold the room until checkout time of the day following the date of arrival.
3. Billing arrangement where the guest charges are transferred to an accounts receivable account for payment. The money sent directly to the guest company or travel agent.
5. This requires receptionist to start with a most expensive option then offer cheaper ones. Appropriate for guests whose concern is comfort and service rather than cost.
9. It is a building where each unit is individually owned, but the property operates like a hotel, offering amenities like housekeeping, a front desk, and room service. As an owner, you can use it whenever you want, but when you’re not there, the hotel management can rent it out to guests, helping you earn income.