Front Office Worksheet (Cluster 4)

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Across
  1. 4. the information obtained from customers feedback and observation should be
  2. 6. list one sector of the hospitality industry
  3. 9. the negative or positive reaction to a product or service is known as
  4. 10. which data is collected for a specific purpose at hand
  5. 11. list one way of obtaining information
  6. 12. the reception and entertainment of guest, visitor or stranger is known as
Down
  1. 1. this data is consist of information already in exsistence
  2. 2. what is used to show the trend of sale over time
  3. 3. list one of the 5c's of communication
  4. 5. list one way of obtaining feedback
  5. 7. maxium amount of a guest credit card
  6. 8. list one way of presenting information