Across
- 2. Access to a hotel room.
- 5. Area where guests are greeted and checked-in.
- 7. Guest's bags and belongings.
- 13. Oversees hotel staff.
- 14. desk: Main point of contact for guests.
- 15. services: Support provided to hotel guests.
- 17. Issue reported by a guest.
- 18. Booking a room in advance.
- 19. Staff assisting with bookings, tours, etc.
Down
- 1. Staff assisting with luggage.
- 3. Process of leaving a hotel.
- 4. Public area where guests wait or socialize.
- 6. Process of registering at a hotel.
- 8. relations: Managing relationships with guests.
- 9. Details provided to guests about hotel services.
- 10. Charging guests for services.
- 11. Arrangement to stay at a hotel.
- 12. management: Overseeing hotel business.
- 13. Hotel employees.
- 16. Settling of hotel bills.