Front Office Crossword Puzzle

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Across
  1. 3. Money given as a pledge or down payment.
  2. 6. Extra services or products provided to make a guest’s stay more comfortable.
  3. 7. The practice of suggesting an additional product/service to a guest.
  4. 9. A guest’s future booking at the hotel.
  5. 10. The percentage of rooms currently filled in the hotel.
  6. 11. One of the most common OTA's.
  7. 13. A museum in Amsterdam is dedicated to this famous Dutch painter.
  8. 15. The river that runs through Amsterdam.
  9. 16. Closest hotel to Skotel Amsterdam in distance.
  10. 17. Document that shows a list of charges to a guest.
Down
  1. 1. Services or items provided for free to the guest, often as a goodwill gesture.
  2. 2. The hotel department responsible for both front office and housekeeping operations
  3. 4. BHV employees are given this when they checkin at HTH reception.
  4. 5. Amsterdam is famous for having over 100 kilometers of this.
  5. 8. A guest who arrives without a prior reservation.
  6. 12. Property Management System used at Skotel
  7. 14. HTH students favourite week of the Block.