Across
- 5. Ability to remain calm during difficult situations.
- 6. Income earned by a hotel.
- 9. Assignment Assigning available rooms to guests.
- 11. Being neat, clean, and well-groomed.
- 12. Procedure that finalizes guest payments and departure.
- 13. A concern raised by a guest.
- 14. Provides details about hotel facilities and services.
- 17. Repeat patronage due to good service.
- 18. Connects guests with other hotel departments.
- 19. Accepts and manages room bookings.
- 20. Department known as the 'Face of the Hotel.'
Down
- 1. Skill used to resolve guest concerns.
- 2. Showing enthusiasm and friendliness at work.
- 3. Primary customers of a hotel.
- 4. Being truthful and trustworthy.
- 7. Ability to speak and listen clearly and professionally.
- 8. Putting guests' needs first to ensure satisfaction.
- 10. Treating guests politely and kindly.
- 15. Result of excellent service.
- 16. Process of registering guests upon arrival.