Front Office Stenden

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Across
  1. 4. Occupied rooms divided by Available rooms
  2. 6. internet property management system
  3. 10. Room Revenue divided by total rooms sold
  4. 11. revenue 2612
  5. 12. amount a guest pays for extra bed
  6. 13. Company pays for guest the bed and breakfast. Guest signs 2 invoices
  7. 14. Gross revenue divided by total rooms
  8. 17. Guest pays on arrival
  9. 18. Guest sign for it at arrival. Fine costs 150 euros
  10. 20. Gross Revenue divided by Max revenue
Down
  1. 1. To be advised, billing instructions not set yet
  2. 2. Permanent, linked to profile or reservation(Preferences, POA)
  3. 3. Green key gold stands for
  4. 5. specific for a certain stay and time related. It is made within a reservation.(LUPA, Wake up call)
  5. 7. Technique to handle complaints
  6. 8. Room type with bathrobe, slippers, amenities and bigger desk.
  7. 9. room Room without carpet, wheelchair friendly
  8. 15. Guest stayed more than 10 times in a year in the hotel
  9. 16. Guest pays on departure
  10. 19. Company pays everything for the guest