Front Office Stenden University

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Across
  1. 2. Guest pays on departure
  2. 4. The amount a guest pays for an extra bed, in euros.(€)
  3. 6. Company pays everything for the guest
  4. 7. Gross revenue divided by total rooms
  5. 9. Company pays for guest the bed and breakfast. Guest signs 2 invoices
  6. 10. Gross Revenue divided by Max revenue(%)
  7. 14. specific for a certain stay and time related. It is made within a reservation.(LUPA, Wake up call)
  8. 15. Occupied rooms divided by Available rooms(%)
  9. 16. To be advised, billing instructions not set yet
  10. 17. Guest sign for it at arrival. Fine costs 150 euros
  11. 19. Room type with bathrobe, slippers, amenities and bigger desk.
Down
  1. 1. Green key gold stands for
  2. 2. Internet property management system
  3. 3. Technique to handle complaints
  4. 5. Guest stayed more than 10 times in a year in the hotel
  5. 8. Room Revenue divided by total rooms sold
  6. 11. room Room without carpet, wheelchair friendly
  7. 12. Guest pays on arrival
  8. 13. revenue, 2612
  9. 18. Permanent, linked to profile or reservation (Preferences, POA)