Front Office - SYBSC

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Across
  1. 3. BTC stands for
  2. 5. a guest who leaves the hotel without paying his bills
  3. 6. a guest who comes to the hotel without any prior reservation
  4. 8. APC stands for
  5. 9. when a hotel books more rooms than the ones available for sale
  6. 10. POS stands for
  7. 11. a set of rooms particularly booked for a group or company for a definite time period
  8. 12. GRC stands for
Down
  1. 1. GDS stands for
  2. 2. VISA stands for
  3. 4. CRS stands for
  4. 7. a process of locating a guest in a hotel