Across
- 2. A guest who made a room reservation but did not register or check-in.
- 7. A guest who leaves without settling the bills.
- 8. The published tariff for each room type/category in a hotel.
- 9. The date agreed upon between a group and a hotel after which all unreserved rooms in the group’s block will be released back to the general availability.
- 10. A document generated during check-in, on which the guest’s signature is a mandate.
- 11. When the reservation is waiting for the booker’s confirmation
Down
- 1. A guest who checks in to the hotel with very little or no luggage.
- 3. Reservation kept on hold due to the hotel being overbooked.
- 4. document generated during registration for a foreign guest.
- 5. A meal plan which includes: room rate + taxes + breakfast + one major meal.
- 6. A sales technique whereby a guest is offered a more expensive room than what he or she reserved or originally requested
- 9. A hotel employee whose job is to assist guests by booking tours, making theatre and restaurant reservations, etc.