front office terms

2. Booking - A reservation transferred to another date or property due to unavailability.
5. - Potential guests refused due to full occupancy.
10. and Spoke - Reservation model where smaller markets connect to a central hub.
12. Appeal - The visual attractiveness of a property’s exterior.
14. Ratio - Percentage of rooms cleaned and made ready for new arrivals daily.
16. Analysis - Evaluating the revenue lost when prioritizing one group over another.
17. - Consecutive group reservations with minimal downtime.
19. Factor - Percentage of group reservations expected to cancel or no-show.

1. Office Float - Cash reserve held for daily transactions and change.
3. - Room rented for daytime hours only, not overnight.
4. Fencing - Restrictions applied to discounted rates
6. Season - Period between peak and off-peak travel seasons.
7. Room Inventory - Worldwide database of a hotel's available rooms and rates.
8. Off Date- Deadline for holding group reservations before unreserved rooms are released.
9. Plan - Room rate that does not include meals.
11. A group reservation for multiple rooms.
13. Ledger - Accounts receivable for guests or companies with credit arrangements.
15. Room type assigned on availability, not pre-selected by guest.
16. Calendar - Tool for tracking high and low demand periods.
18. Rate The standard price of a hotel room before discounts.