Across
- 2. service Providing helpful, respectful support
- 6. Law protecting patient privacy and health information
- 8. Clear exchange of information with patients and teams
- 13. Insurance approval before services
- 14. First interaction welcoming the patient
- 15. Provider request for specialty services
Down
- 1. Official approval for treatment
- 2. Following policies, regulations, and standards
- 3. Keeping patient information private and secure
- 4. Removing a scheduled appointment
- 5. Coordinating patient appointments
- 7. Open times for scheduling patients
- 9. Providing care with empathy and understanding
- 10. Reserved time slot for patient care
- 11. Notification sent before an appointment
- 12. Sequence of steps in a process